TERMS OF WARRANTY
The Cdm Stainless Steel Cooker has a 5-year warranty, while the Triply Cooker has a 5-year warranty starting from the date of first purchase. If manufacturing defects are discovered in this product during this time, it will be fixed or replaced under the following guidelines:
The pressure cooker should only be used on home stoves and in a home setting.
Routine use and tear is not a defect. This warranty does not cover parts like the vent weight (whistle), vent tube, nuts, gasket, safety valve, plastic handles, handle assembly, and handle screws because they are routine use items that need to be replaced on a regular basis.
In case the pressure cooker bursts, Cdm Solitaire is not liable for any human/ materialistic/ property/ surrounding damage. Cdm Solitaire will not pay any expenses for the same.
The user is liable for paying to return the entire cooker that is the subject of the complaint to Cdm Solitaire.
Instructions of Use
- Original Cdm Solitaire parts must be always used with this cooker.
- The cooker should not have been repaired / worked upon / weakened by repair by any unauthorised person/company.
- Do not heat the pressure cooker without food / liquids inside it. Dry heating can cause the base to come apart and cause permanent damage to the cooker. Such damage is not covered as part of this warranty.
- Always check the pressure release devices for clogging before use.
- After the pressure cooker reaches its operating temperature (when it releases steam for the first time through the whistle mechanism), please reduce the gas to a low flame and let it cook as per the time required
- Do not use the pressure cooker for anything else apart from its purpose.
- Before putting the pressure regulating device on the cooker, it should be ensured that the steam starts coming out of the vent pipe of cooker freely.
- Do not touch hot surfaces on the pressure cooker. Use handles or knobs.
- Extreme caution must be followed when moving a pressure cooker containing hot liquids
- Do not use the pressure cooker near children.
- Do not place the pressure cooker in the oven, microwave and dishwasher
- Food items which tend to foam, froth, and sputter are likely to block the pressure release device. Therefore, while cooking such items, the cooking instructions supplied by the manufacturer shall be strictly followed.
- When lifting the vent weight, do so with extreme caution as any steam within the cooker when released can cause severe burning.
- This appliance cooks under pressure. Improper use may result in injury. Make certain it is properly closed before operating.
- Do not fill the unit over 2/3 full. When cooking foods that expand during cooking such as rice or dried vegetable, do not fill unit over ½ full.
- Do not open the pressure cooker until the unit has cooled and internal pressure has been reduced. If the handles of the body and lid are difficult to push apart, this indicates that the cooker is still pressurized. Do not use force to open the cooker. The pressure remaining in the cooker can be dangerous.
- Do not use the pressure cooker for pressure frying with oil
- After the normal cooking pressure has been reached, reduce the heat so that all the liquid inside the cooker which creates the steam, does not evaporate.
- Ensure that the handles are not loose. If found loose please tighten the same before use.
- It is recommended to replace fusible safety relief device after one year of everyday use.
Cleaning
- Use a chlorine-free kitchen cleanser as chlorine can adversely affect the materials. Only use utensil washing liquid.
- Rinse the cooker thoroughly after washing and dry thereafter Do not leave food or water in the cooker. Do not leave the cooker lying in water or dirty dishes for long. Chemicals and natural salts in the water and decomposing food can cause pitting of the metal.
- Do not leave salted foods / liquid in the cooker for more than 6 hours. Never add salt to the cooker when there is no food or liquid in it.
- Salts, lime, vinegar and other acidic / alkaline substances must be rinsed from the cooker
- Do not use steel wool / harsh cleaning pads to clean as they may ruin the finish of the product
Product Care
- Always store in a cool, dry place.
- Do not bang spatulas or spoons against the side of the cooker as they may damage the body and cause leakage
- The base of the cooker is made in SS430, and may react to humid environments.
- Separate the cooker with a cloth or paper when storing to prevent damages to the body and to prevent scratches from friction
- In case of rainbow-coloured stains that appear upon heating, cloudiness and/or dullness, clean with a stainless steel cleanser / wipe vinegar or lemon juice on the stain, allow to stand for 5 min. and then clean with a non-abrasive cleansing agent. Thereafter, wash and dry.
- In case the cooker changes colour (blue to brown) due to dry heating by the user, the cooker’s performance will not be hampered and you can continue to use the same. Discolouration of the cooker has no impact on its performance. use the above steps to clean well.
For queries, tips and tricks, please write us on – [email protected]
To prevent unnecessary fusing of the safety valve:
- Check that the vent tube is clear by looking through it. There should be no clogging.
- Do not place the pressure cooker on an industrial burner or stove. Use only a domestic stove
- Make sure there is enough water in the pressure cooker
- Reduce the flame from medium to low when the pressure cooker has reached full operating pressure
- Take the pressure cooker off the heat source when the cooking time is complete.
Specifically excluded from this warranty are:
- Any issues brought on by mishandling, dropping, being used to extremely high or low temperatures, letting liquids boil dry, having flames rise up the walls of the cooker, and/or damage from abrupt temperature changes
• Small imperfections and color variations in the metal, indicative of typical craftsmanship
• The product’s ultimate shine, which will fade with use - This warranty does not cover plastic, rubber, glass, or non-stick or ceramic coatings.
The company retains the last say regarding whether the warranty is valid. The user consents to follow the decision made by the manufacturer.
Subject to these terms, Cdm Solitaire agrees to replace or repair the cooker as needed, at our discretion, at a minimum cost, if any part is defective, to be paid by the user.
COOKWARE WARRANTY POLICY
Write to Cdm Solitaire Customer Service at [email protected] with any queries you may have. The Cdm Solitaire Customer Service department has to allow the return of any Cdm Solitaire cookware for examination. Only the Cdm Solitaire Customer Service department has the final say over whether to accept or reject a returned item.
Disputes shall be subject to Mumbai jurisdiction only.
TERMS OF WARRANTY
All steel parts of the cookware are covered under this warranty for defects in the material and workmanship (manufacturing defects) for a period of 5 years (for the cookware) and 1 year (for coatings, if any) from the date of purchase unless stated otherwise. Routine wear and tear are not a defect and is not covered under this warranty.
Specifically excluded from this limited warranty are:
- Any issues brought on by mishandling, dropping, being used to extremely high or low temperatures, letting liquids boil dry, having flames rise up the walls of the cooker, and/or damage from abrupt temperature changes
• Small imperfections and color variations in the metal, indicative of typical craftsmanship
• The product’s ultimate shine, which will fade with use - This warranty does not cover plastic, rubber, glass, or non-stick or ceramic coatings.
The cookware must be used in accordance with the usage instructions supplied along with the cookware. Subject to the Terms of Warranty, we will replace or repair the cookware at a minimal cost, by the user, at our discretion.
COOKWARE WARRANTY POLICY
Write to Cdm Solitaire Customer Service at [email protected] with any queries you may have. The Cdm Solitaire Customer Service department has to allow the return of any Cdm Solitaire cookware for examination. Only the Cdm Solitaire Customer Service department has the final say over whether to accept or reject a returned item.
Disputes shall be subject to Mumbai jurisdiction only.
TERMS of WARRANTY
All steel parts of the cookware are covered under this warranty for defects in the material and workmanship (manufacturing defects) for a period of 5 years (for the cookware) and 2 years (for coatings , if any) from the date of purchase unless stated otherwise. Routine wear and tear are not a defect and is not covered under this warranty.
Specifically excluded from this limited warranty are:
- Any issues brought on by mishandling, dropping, being used to extremely high or low temperatures, letting liquids boil dry, having flames rise up the walls of the cooker, and/or damage from abrupt temperature changes
• Small imperfections and color variations in the metal, indicative of typical craftsmanship
• The product’s ultimate shine, which will fade with use - This warranty does not cover plastic, rubber, glass, or non-stick or ceramic coatings.
The cookware must be used in accordance with the usage instructions supplied along with the cookware. Subject to the Terms of Warranty, we will replace or repair the cookware at a minimal cost, by the user, at our discretion.
USAGE INSTRUCTIONS
Never use the cookware without any food or water in it. Doing so may permanently damage the cookware.
- Cleaning: Use a chlorine-free kitchen cleanser instead of a chlorine-based cleanser, as free chlorine can adversely affect the material
- Rinse the cookware and dry thoroughly after washing
- Do not leave food or water in the cookware. Do not leave the cookware lying in water or dirty dishes for long. Chemicals and natural salts in the water and decomposing food can cause pitting of the metal. Never add salt to the pan when there is no food or liquid in it.
- Salts, lime, vinegar, and other acidic / alkaline substances must be rinsed from the pan as they may cause rusting
- Do not use steel wool or harsh cleaning pads on the exterior of the cookware as they can scratch the finish. In case of non-stick and triply honeycomb series do not use sharp metal utensils on the interior coating. Do not bang spatulas or spoons against the pan as it may damage the pan.
- Do not use it in microwave, oven or dishwasher.
- Do not suddenly cool a heated pan by holding under water or by any other method. It may cause warpage.
- For efficiency, stability, and safety, centre your pan on a hob suitable to the diameter of the pan
PRODUCT CARE
- Always store in a cool and dry place.
- Separate the cookware with cloth or paper when storing, to prevent scratches from friction
- Incase of rainbow-coloured stains, cloudiness, dullness and white marks:
- a) Clean with mild soapy water (except for coated pans) OR
- Wipe vinegar or lemon juice on the stain, allow to stand for 5 min, and then clean with a non-abrasive cleansing agent
- c) Wash and dry
- In case the pan becomes blue to brown (this happens due to dry heating), the cooking properties of a stainless steel pan are not hampered and you can continue to cook in it.
However, dry heating may cause a non-stick or triply honeycomb coating and induction bottom to deteriorate.
Discolouration of the pan has no impact on its performance. Use the above steps to clean this as well.
- When storing away for an extended duration, apply a light coat of oil on the inside and outside surfaces of the pan
- For queries, tips and tricks, please write us on – [email protected]
